FAQs

How do I order from stagelighting.co.uk?

Ordering is easy - if you are in the UK you can buy online, call us on 020 3637 5572 or e-mail us at hello@stagelighting.co.uk, if you are outside of the UK call +44 20 3637 5572 or send us an email to order.

Can we talk?

Love to! You can call us on 020 3637 5572 or email us through the contact page.

When are you open?

We are open Monday to Thursday from 10am until 5pm, closed Fridays, weekends and UK public holidays. You can buy online 24 hours a day, 7 days a week.

Do you ship internationally?

We have customers on virtually every continent and can arrange international shipping via many cost effective routes.

Do you include lamps with lanterns?

Brand new fixtures (not LED) will not ship with a lamp or plug.

Is your equipment under warranty?

Yes. All equipment is covered by standard manufacturer backed warranties.

How long will it take?

From order to delivery usually takes about 3-4 days (excluding weekends and public holidays), if you need something in a rush or by a definite date it is always best to contact us prior to placing an online order.

Can I collect rather than have an item sent?

Yes, collection is possible by prior arrangement from our warehouse in London.

How much is shipping?

Shipping prices depend on the weight of your order and the delivery post code, all items are sent by courier. Orders over 150kg will automatically ask you to contact us to arrange the most cost effective shipping method. On despatch you will be emailed a tracking number to enable you to follow the progress of your order over the web. International shipments are priced per order.

What forms of payment do you accept?

We accept payment by VISA and MasterCard or by cheque or bank transfer. Cheque payments must clear prior to shipping - please allow 5 working days from deposit. International orders can only be paid for by international bank transfer in Pound Sterling.

I am buying on behalf of a school, can you deal with them?

We deal with many orders from schools, you will find more information about ordering as a school here.

What is your registered address and number?

Our registered address is LP Sales Ltd, c/o 409-411 Croydon Road, Beckenham, Kent, BR3 3PP. 
Registered in England 09865432